Man With a Van Hither Green Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Hither Green provides removal, transport, and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Hither Green, the provider of the removal and transport services.

1.2 "Customer" means the person, firm or organisation booking the services or on whose behalf the services are booked.

1.3 "Services" means removal, transport, loading, unloading, packing assistance and any related services agreed in writing or verbally between the Company and the Customer.

1.4 "Goods" means any items, belongings, furniture, equipment or other property transported or handled by the Company in the course of providing the Services.

1.5 "Service Area" means the main operating area in which the Company offers man and van, moving, and removal services, including local and wider UK destinations as agreed at the time of booking.

2. Booking Process

2.1 Bookings may be made in advance by the Customer by providing full and accurate details of the required Services, including collection and delivery addresses, dates, times, access details and a description of the Goods.

2.2 The Customer must inform the Company of any special requirements or restrictions, including limited access, parking restrictions, stairs, lifts, long carrying distances, or unusually heavy, fragile or valuable items.

2.3 Any quotation provided by the Company is based on the information supplied by the Customer. Quotations are not binding if the information provided is incomplete, inaccurate or subsequently changed.

2.4 A booking is only confirmed when the Company has accepted the booking details and, where applicable, any required deposit or pre-payment has been received and acknowledged. The Company reserves the right to refuse any booking at its discretion.

2.5 The Customer is responsible for ensuring that all details of the booking, including dates, times, addresses and scope of work, are correct. Any changes must be communicated to the Company as soon as possible and may result in additional charges.

3. Services Provided

3.1 The Company provides man and van services, including household removals, small office moves, student moves, local transport, and related loading and unloading assistance, within its Service Area and to other UK locations as agreed.

3.2 The Company will use reasonable skill and care in providing the Services and will endeavour to arrive at the agreed time. However, arrival times are estimates and may be affected by traffic, weather, road closures or other circumstances beyond the Company’s control.

3.3 The Customer must ensure that adequate vehicle access and suitable parking are available at both collection and delivery locations. Any parking charges, permits, penalties or fines incurred as a result of inadequate arrangements may be charged to the Customer.

3.4 The Company reserves the right to refuse to transport any Goods that, in its reasonable opinion, may be hazardous, illegal, unsafe, excessively heavy, insufficiently packed, or likely to cause damage to the vehicle, personnel, other Goods or property.

4. Customer Responsibilities

4.1 The Customer is responsible for packing and preparing the Goods for transport, unless otherwise agreed as part of a packing service. Goods should be securely packed, boxed and protected to a standard suitable for transportation.

4.2 The Customer must ensure that all Goods to be moved are ready for loading at the agreed time and that all items not to be moved are clearly identified or removed from the immediate working area.

4.3 The Customer must be present, or must appoint a representative to be present, at the collection and delivery addresses to supervise the loading and unloading, and to check that all Goods have been collected and delivered.

4.4 The Customer is responsible for protecting floors, walls, doors and other surfaces if they require additional protection. The Company will take reasonable care but is not liable for normal wear and tear or minor scuffs arising from the moving process.

4.5 The Customer must declare in advance any items of high value or special sensitivity, such as antiques, artwork, fragile electronics, glass, or items requiring special handling.

5. Charges and Payments

5.1 Charges may be based on hourly rates, fixed prices, distance, volume, or a combination of these, as agreed at the time of booking.

5.2 The Company will inform the Customer of the applicable rates or quotation before confirming the booking. Additional charges may apply for out of hours work, extra labour, waiting time, additional stops, congestion zones, tolls, parking, or changes to the agreed scope of work.

5.3 Waiting time may be charged if the Company’s staff or vehicles are delayed from starting or completing the work due to circumstances outside the Company’s control, including delays caused by the Customer.

5.4 Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due either in full in advance or immediately upon completion of the Services.

5.5 The Company reserves the right to require a deposit or full pre-payment to secure the booking. Deposits may be non-refundable in accordance with the cancellation policy in section 6.

5.6 If payment is not made on time, the Company may withhold delivery of Goods or cease work until full payment is received. The Company may also charge interest on overdue amounts at the statutory rate applicable in the United Kingdom.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as early as possible.

6.2 The Company may apply cancellation charges depending on the notice given:

(a) Where more than 48 hours’ notice is given before the scheduled start time, the Company will usually cancel without charge, although any non-refundable costs already incurred may be deducted.

(b) Where between 24 and 48 hours’ notice is given, the Company may charge a reasonable cancellation fee, which may include any deposit paid.

(c) Where less than 24 hours’ notice is given, the Company reserves the right to charge up to 100 percent of the quoted price.

6.3 If the Customer is not present or is not ready at the agreed time and the delay prevents the work from proceeding, this may be treated as a late cancellation and charged accordingly.

6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, illness, accidents, or safety concerns. In such cases, the Company will offer an alternative time or, if not possible, a refund of any amounts paid for the affected booking. The Company shall not be liable for consequential losses arising from such cancellation.

7. Liability and Limitations

7.1 The Company will take reasonable care of the Goods while they are in its custody and control. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.

7.2 The Company shall not be liable for:

(a) Loss or damage arising from faulty or inadequate packing by the Customer.

(b) Loss or damage to fragile or inherently weak items, including but not limited to glass, mirrors, lamps, picture frames, and items not appropriately protected.

(c) Loss or damage to electrical or mechanical items arising from internal faults, unless there is clear evidence of external damage caused by the Company.

(d) Normal wear and tear, minor marks or scuffs to furniture or property that are reasonably expected during the moving process.

(e) Loss or damage arising from circumstances beyond the Company’s reasonable control, including fire, flood, acts of God, road traffic incidents not caused by the Company, or criminal acts of third parties.

7.3 The Company’s total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the affected Goods or a fair proportion thereof, subject to any further limitations communicated at the time of booking.

7.4 The Customer must notify the Company in writing of any alleged loss or damage as soon as possible and in any event within a reasonable period after completion of the Services. The Customer must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the Goods and the locations involved.

7.5 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services.

8. Excluded and Prohibited Items

8.1 The Company does not accept for transport any of the following items, unless expressly agreed in writing in advance:

(a) Hazardous materials, including flammable, explosive, toxic or corrosive substances.

(b) Illegal goods or items obtained unlawfully.

(c) Live animals, plants, or perishable goods requiring temperature-controlled transport.

(d) Cash, jewellery, precious metals, securities, important documents, or items of exceptional value.

8.2 If any prohibited items are transported without the Company’s knowledge, the Company shall have no liability for loss or damage to those items and the Customer shall indemnify the Company for any resulting loss, damage, fine or expense.

9. Waste Regulations and Disposal

9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove waste or unwanted items where this has been specifically agreed as part of the Services and is compliant with relevant regulations.

9.2 The Customer must clearly identify any items that are to be disposed of, recycled or taken to a waste facility. The Company reserves the right to refuse any waste or items that cannot be lawfully transported or disposed of.

9.3 Where the Company agrees to remove waste or unwanted items, the Customer confirms that they have the right to dispose of those items and that they are not hazardous or regulated waste unless expressly agreed and properly documented.

9.4 Any charges for waste removal, recycling or disposal will be confirmed where possible in advance. Additional charges may apply if the volume, type or nature of items differs from that described at the time of booking.

10. Access, Parking and Property Damage

10.1 The Customer is responsible for arranging suitable parking and access for the Company’s vehicles at both collection and delivery points. Any necessary permits or permissions must be obtained in advance by the Customer, unless otherwise agreed.

10.2 The Customer will be liable for any parking fines or penalties incurred due to inadequate arrangements, incorrect information, or instructions given by the Customer or their representative.

10.3 The Company will take reasonable care to avoid damage to property, driveways, pavements and access routes. However, if access requires driving or moving equipment over soft ground, narrow driveways, or other potentially vulnerable surfaces at the Customer’s request, the Customer accepts responsibility for any resulting damage.

11. Insurance

11.1 The Company maintains appropriate insurance in relation to its vehicles and public liability, in accordance with UK requirements for removal and transport services.

11.2 The Customer is encouraged to hold their own contents or removals insurance to cover the full replacement value of their Goods, as the Company’s liability is limited as set out in these Terms and Conditions.

12. Complaints and Disputes

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the Company has an opportunity to investigate and, where appropriate, rectify the situation.

12.2 Any formal complaint should be submitted to the Company within a reasonable time after completion of the Services, providing full details and any supporting evidence.

12.3 The Company will use reasonable endeavours to resolve complaints amicably. If a dispute cannot be resolved, the parties may consider alternative dispute resolution methods or seek legal remedies in accordance with UK law.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information from the Customer only to the extent necessary to arrange and provide the Services, handle payments, and manage bookings and communications.

13.2 The Company will take reasonable steps to keep personal information secure and will not sell or share it with third parties except where required to provide the Services, to comply with legal obligations, or with the Customer’s consent.

14. Variations to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.

14.2 Any changes to the agreed scope of work, pricing or timing for a specific booking must be agreed between the Company and the Customer and may result in revised charges.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision shall be interpreted in a way that most closely reflects the parties’ original intention, or, if that is not possible, shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By confirming a booking with Man With a Van Hither Green, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.