Man With a Van Hither Green Privacy Policy

This Privacy Policy explains how Man With a Van Hither Green collects, uses, stores, and protects personal data relating to customers and potential customers in the Hither Green area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers, potential customers, and visitors who contact or use the services of Man With a Van Hither Green within the Hither Green area and surrounding neighbourhoods. It covers personal data collected when you make enquiries, request quotes, arrange bookings, or otherwise interact with us in connection with our man and van services.

Personal Data We Collect

We collect only the personal data that is necessary to provide and manage our services. Depending on how you interact with us, we may collect the following categories of information:

Identification and contact details, such as your name, address, collection and delivery addresses, and general location details.
Communication details, such as information you provide when you speak with us by phone or in person, or when you send us written messages through online forms or other channels that you use to contact us.
Service details, such as the date and time of your move, type and volume of items to be moved, access information for properties, parking information, and any special instructions needed to safely carry out the service.
Billing and transaction details, such as the amount charged for the service, payment status, and basic payment references where needed for accounting and record keeping. We do not store full payment card details.

We do not intentionally collect special category data such as health information, unless you choose to disclose it and it is strictly necessary to plan your move safely and appropriately. In such cases, we take additional care to limit access and use.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, or ask a question about our services.
During the provision of services, for example when confirming access arrangements, timings, and locations on the day of your move.
From publicly available or third party sources only where this is necessary for verification or legal obligations, for example to confirm an address or comply with regulations.

Lawful Bases for Processing

We process your personal data only where we have a valid lawful basis under the UK General Data Protection Regulation. Depending on the situation, we rely on one or more of the following legal grounds:

Contract, where processing is necessary to provide a quote, enter into a contract with you, or perform our contract for man and van services, including arranging and carrying out your move.
Legitimate interests, where we have a genuine and fair interest in running and improving our business and this is not outweighed by your rights. This may include activities such as scheduling work, managing enquiries, improving service quality, and protecting our business from fraud or misuse.
Legal obligation, where we must process certain information to comply with legal requirements, such as tax, accounting, or regulatory duties.
Consent, where you have clearly agreed to a specific use of your data. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data only for clear and lawful purposes related to our services, including:

Providing quotes, booking moves, and delivering man and van services in the Hither Green area.
Communicating with you about enquiries, confirmations, changes to bookings, and service updates.
Managing our operations, including scheduling, route planning, staffing, and vehicle management.
Handling billing, payments, accounting, and financial record keeping.
Responding to complaints, queries, and requests, and resolving any disputes.
Complying with legal obligations and cooperating with lawful requests from authorities, where required.

Data Sharing and Processors

We do not sell your personal data. We share it only where necessary and proportionate. In particular, we may share your personal data with:

Service providers and processors who support our business operations, such as administration support, accounting or bookkeeping providers, and secure data storage or software providers used to manage bookings and records. These parties process data only on our instructions and are required to keep it secure and confidential.
Professional advisers, such as accountants or legal advisers, where this is necessary to obtain professional advice or comply with legal obligations.
Authorities, regulators, or law enforcement agencies, but only where we are legally required to do so or where it is necessary to protect our rights, property, or safety.

Whenever we use processors, we take steps to ensure appropriate data protection and security measures are in place. We only share the minimum information necessary for the purpose in question.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or to meet legal and regulatory requirements.

In general, data relating to quotes, bookings, and completed moves is kept for a period that allows us to manage our business records, respond to queries, and meet tax and accounting rules. After this period, data is securely deleted or anonymised where possible.

Where data is held based on your consent and is not required for legal or contractual reasons, we will delete it if you withdraw your consent or when it is no longer needed.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to those who need it for their role, using secure methods for data storage where practical, and applying appropriate safeguards when working with processors.

While no system can be completely secure, we actively work to maintain the confidentiality, integrity, and availability of the personal data we process.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, these include the right to:

Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose and no legal obligation requires us to keep it.
Request restriction of processing where you contest the accuracy of your data, object to our use, or where processing is unlawful and you prefer restriction over deletion.
Object to processing that is based on our legitimate interests, where you believe your rights and interests outweigh our reasons for processing.
Request data portability, in certain circumstances, to receive your personal data in a structured, commonly used, and machine readable format, and have it transmitted to another controller where technically feasible.

If you make a request to exercise any of these rights, we will respond in line with applicable legal time limits and requirements. In some cases we may need additional information to confirm your identity before we can act on your request.

Children

Our services are intended for adults arranging transport and moving services. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please let us know so that we can delete it where appropriate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. When we make changes, we will update the date of the policy and apply the new terms from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

Contact and Complaints

If you have questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the usual communication methods you use to arrange services with Man With a Van Hither Green.

If you are not satisfied with our response or believe that your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.