Man With A Van Hither Green Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Hither Green provides household, office, and general transport services within the United Kingdom. By making a booking, the customer agrees to these terms in full. The purpose of this document is to explain the service arrangement clearly, including the booking process, payment requirements, cancellation rules, liability limits, waste compliance duties, and the governing law that applies to all work carried out under this agreement.

For the avoidance of doubt, references to we, us, and our mean the service provider operating under the name Man With A Van Hither Green. References to you and the customer mean the person or business placing the booking. These terms apply whether the service is used for a single item move, multiple items, courier-style transport, furniture delivery, or light removals.

We aim to provide a reliable man and van service with transparent expectations. However, because moving work can vary widely depending on access, item size, parking restrictions, weather, and loading conditions, each job is accepted on the basis of the information supplied by the customer at the time of booking. If any detail changes before or during the job, the price, timing, or scope of work may also change.

1. Booking Process

All bookings for the Man With A Van Hither Green service must be made in advance and are subject to availability. A booking request may be accepted only after we have received sufficient details to assess the work. This normally includes collection and delivery locations, access conditions, item list, preferred date and time, any special handling requirements, and whether any loading or unloading assistance is needed.

Once the customer provides the required information, we may issue a quotation or an estimated price. An estimate is based on the details supplied and may be revised if the actual job differs from the information provided. A booking is confirmed only when we have agreed the terms, the customer has accepted the quotation, and any required deposit or prepayment has been received. We reserve the right to refuse any job that cannot be safely or reasonably completed.

Booking accuracy and customer responsibilities

The customer is responsible for ensuring that all booking details are correct and complete. This includes access restrictions, floor levels, lift availability, vehicle parking arrangements, item dimensions, and any items requiring disassembly or reassembly. If incorrect or incomplete information results in extra time, additional labour, a larger vehicle, or a second trip, we may charge accordingly.

The customer must also ensure that any goods handed to us for transport are lawful, properly packed where necessary, and ready at the agreed collection time. We do not accept responsibility for delays caused by the customer’s failure to prepare items or premises in a suitable condition. Where a customer asks us to assist with packing or dismantling, such assistance is provided only as a practical service and does not create a guarantee that all items are suitable for transport unless inspected beforehand.

Bookings are made on the understanding that estimated arrival times are not guaranteed appointment slots unless expressly confirmed in writing. Traffic, weather, prior job overruns, and access difficulties may affect timing. We will try to keep the customer informed where significant delays occur, but we are not liable for losses arising solely from delayed arrival unless caused by our proven negligence.

2. Prices and Payments

Charges for the van and man service may be based on hourly rates, fixed quotes, mileage, waiting time, or a combination of these depending on the nature of the work. The applicable pricing structure will be stated at the time of booking where possible. Any quoted price is valid only for the stated scope of work and may change if the job differs from the original description.

Unless otherwise agreed, payment is due on completion of the job and before unloading is completed, or immediately after the service has been provided. We may require a deposit to secure a booking, particularly for larger jobs or high-demand dates. Deposits are normally non-refundable except where cancellation rights under these terms apply or where we cancel the booking without fault by the customer.

Accepted payment methods may include bank transfer, card payment, cash, or another method agreed in advance. If a payment is declined, delayed, reversed, or disputed without valid reason, the customer may be liable for all related costs, including administration fees and any reasonable recovery expenses. Prices are exclusive of any unforeseen charges arising from misdescription, additional waiting, poor access, excess loading time, or disposal requirements not disclosed in advance.

Where a quotation is based on time, the clock may start when the vehicle arrives at the agreed collection point or when the team begins work, whichever occurs first. Waiting time caused by the customer, including delayed access or failure to have items ready, may be charged at the applicable rate. Additional charges may also apply if stairs, long carries, parking issues, or multiple collection and delivery stops materially extend the task.

3. Cancellations and Rescheduling

The customer may cancel or request to reschedule a booking by giving reasonable notice. Where a deposit has been paid, refund eligibility depends on the amount of notice given and any costs already incurred. If the customer cancels at short notice, especially after resources have been allocated, we may retain all or part of the deposit to cover lost time, planning, and administrative expenses.

If cancellation is made with sufficient notice and no costs have been incurred, we will ordinarily refund any deposit paid, subject to any agreed processing deductions where permitted by law. If the customer fails to be present at the agreed time, refuses collection without valid reason, or cannot make the items available for loading, this may be treated as a late cancellation or failed booking and charges may apply.

We may reschedule a job where operational needs, safety concerns, vehicle issues, extreme weather, or events outside our reasonable control make it necessary to do so. In such cases, we will aim to offer an alternative time or date. If we need to cancel a booking due to circumstances within our control, the customer will be entitled to a refund of any sums paid for the cancelled service, with no further liability except as required by law.

Cancellation charges

Any cancellation fee will be reasonable and proportionate to the loss suffered. Factors may include the amount of notice given, the length of the booking, whether staff were allocated, fuel or toll costs already incurred, and whether specialist resources were reserved. Man With A Van Hither Green will not apply cancellation charges where it would be unfair to do so or where the law requires a full refund.

4. Liability and Limitations

We will take reasonable care when handling goods and carrying out the service. However, liability is limited to losses directly caused by our negligence, breach of contract, or failure to exercise reasonable skill and care. We are not liable for indirect or consequential losses, loss of profit, loss of business opportunity, emotional distress, or any delay-related loss not caused by our fault.

Customers must ensure that fragile, valuable, or sentimental items are packed appropriately and declared in advance if they require special handling. Unless we agree otherwise in writing, we do not accept responsibility for damage arising from insufficient packaging, pre-existing defects, unstable construction, hidden weaknesses, or incorrect handling instructions provided by the customer. Items should be inspected by the customer before and after transport where practical.

Our liability for loss or damage to goods is limited to the lower of the repair cost, replacement cost, or a reasonable market value at the time of the incident, subject to proof of loss and any applicable legal limits. We strongly recommend that customers arrange appropriate insurance for high-value items. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

We are not responsible for loss or damage caused by events outside our control, including but not limited to severe weather, accidents not caused by us, road closures, civil disturbance, theft by third parties, or failure of public infrastructure. If an item is delivered to an agreed location and left in accordance with the customer’s instructions, risk may pass at that point unless otherwise agreed.

5. Customer Obligations During the Service

The customer must provide a safe working environment. This includes clear access paths, suitable parking where possible, and warning us in advance of any hazards such as low ceilings, narrow staircases, weak flooring, aggressive animals, or restricted entry systems. If access conditions are unsafe or materially different from those described at booking, we may stop or postpone the work until the issue is resolved.

The customer must not ask us to carry prohibited goods, illegally disposed waste, hazardous materials, or any item that could create a risk to health, property, or the environment unless we have expressly agreed and are legally permitted to do so. We may refuse to transport items that are too heavy, unsafe, unlawful, unlabelled, leaking, infested, or otherwise unsuitable. Good faith disclosure by the customer is essential to the safe operation of the service.

If the customer or any third party assists with lifting, loading, or unloading, that assistance is at their own risk unless otherwise agreed. We are not liable for injury or damage caused by persons acting under the customer’s direction unless the incident is caused by our negligence. The customer should keep children and non-essential persons away from active loading areas.

6. Waste, Disposal, and Regulatory Compliance

Where the service includes removal of unwanted items, waste, or rubbish, the customer remains responsible for ensuring that the items are correctly described and legally suitable for collection. We operate in accordance with applicable UK waste regulations, including the duty to prevent unlawful disposal and to handle waste responsibly. If we collect waste, we may require the customer to confirm the nature of the materials and to separate reusable goods from rubbish where necessary.

We do not knowingly transport hazardous waste, clinical waste, asbestos, gas cylinders, pressurised containers, chemicals, oils, or other regulated materials unless this has been specifically agreed and the law permits it. Items that appear to be controlled or dangerous may be refused. If the customer misdescribes waste or leaves prohibited materials among general rubbish, the customer will be responsible for any resulting fines, costs, clean-up charges, or enforcement action attributable to that misdescription.

Where disposal is part of the service, the customer authorises us to take waste to an appropriate licensed facility or lawful collection point. We may require additional charges for disposal fees, landfill charges, or handling costs. The customer must not ask us to dump waste unlawfully, leave items on public land, or remove materials in a way that breaches environmental rules. Man With A Van Hither Green reserves the right to document waste loads where required for compliance, accounting, or proof of lawful disposal.

7. Force Majeure, Complaints, and General Provisions

We are not in breach of contract where performance is delayed or prevented by events beyond our reasonable control. These may include adverse weather, road accidents, fuel shortages, strikes, government restrictions, pandemics, fire, flood, or mechanical failure not caused by poor maintenance. Where such events occur, we will take reasonable steps to minimise disruption and to rearrange the service if possible.

If the customer has a complaint about the service, the matter should be raised promptly so that we have a reasonable opportunity to review it. The customer should provide relevant details and evidence where possible. We will consider complaints fairly and seek an appropriate resolution where a genuine issue has occurred. Raising a complaint does not remove the customer’s obligation to pay undisputed sums due under the booking.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any variation to these Terms and Conditions must be agreed in writing or otherwise clearly confirmed by us.

Man With A Van Hither Green may update these terms from time to time to reflect operational changes or legal requirements. The version in force at the time of booking will apply to that booking unless a later change is required by law. Customers are encouraged to review the terms before confirming any service request so that expectations remain clear from the outset.

8. Governing Law and Jurisdiction

These Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or connected with the service, these terms, or any booking made under them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

If the customer is acting as a consumer, nothing in these terms affects any statutory rights that cannot be excluded or limited. If the customer is acting as a business, the parties agree that the terms of this document, together with any written quotation or confirmation, form the entire agreement relating to the service, unless a different arrangement has been expressly agreed in writing.

By confirming a booking with Man With A Van Hither Green, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.